Telstra Sydney CBD

Telstra’s Facebook Community Guidelines

Our community guidelines aim to ensure that our Facebook page is inclusive and inviting for everyone.

Comment moderation policy

Please be mindful of others. Comments will be removed if considered offensive, threatening or unlawful.

You may not submit content that: is threatening, abusive, defamatory, indecent, menacing, harassing, offensive, infringes any person’s intellectual property rights, harasses anyone or is unlawful in any way.

We have a zero tolerance policy towards racism and if you post something of this nature your comment will be deleted and you will be banned from the page for life.

Community standards
We welcome debate and dissent, but personal attacks (on staff, authors, moderators, other users or any individual), trolling and abuse will not be tolerated.
We acknowledge criticism of Telstra’s products, services, policies and performance, but will not allow persistent misrepresentation of Telstra, our shareholders or our staff.
We will remove any content that may put us (or you) in legal jeopardy. This includes potentially defamatory comments, material or links posted in potential breach of copyright and includes offensive profile pictures that contain profanities or indecent imagery.
Employee participation

All Telstra employees participating in discussion on the Telstra Facebook page should be aware of Telstra’s Social Media Policy: http://exchange.telstra.com.au/3rs/

Customer support and care

Our dedicated 24x7 Facebook page (https://www.facebook.com/Telstra24x7) is available 24 hours a day to respond to all customer service queries or issues. The aim of the team is to respond to customer queries within the hour. Help and support for Telstra products and services, 24 hours a day, 7 days a week. Just post on the wall.

The Telstra Facebook page is moderated from 9am to 6pm during week days and once every 3 hours after hours.
Our community guidelines aim to ensure that our Facebook page is inclusive and inviting for everyone. Comment moderation policy: http://on.fb.me/1kg4QTT Please be mindful of others. Comments will be removed if considered offensive, threatening or unlawful.