Solomon's Mines

Terms and Conditions of the Return Policy

SMI is pleased to provide the most progressive returns policy in the region. In making a purchase, Customer agrees to be bound by the terms and conditions set out below.

90 Days Money Back
Customers have 90 days from date of purchase to return a purchased item (Merchandise) for a full refund. Merchandise and packaging must be in new condition (no scratches, marks, modifications or wear indication and if clothing, not worn).
Credit/Debit Card & Cheque Purchases
All refunds of Merchandise purchased by credit or debit card shall be made by credit to the same card used for the purchase. If the form of purchase is not known, a gift card for the price of the Merchandise will be issued. Refunds for purchases made by cheque shall be made after the cheque has cleared as reasonably determined by Solomon’s Mines International.

General Exclusions and Limitations
The following Merchandise cannot be returned or exchanged:
Custom sized Merchandise
Special orders (items not in stock at time of order)
Merchandise purchased on layaway plan which purchases are final at the time of the plan agreement
Watches subject to warranty registration.
Identification is required for all Customers returning Merchandise.
All shipping, customs or similar expenses shall be paid by the Customer.
Warranty/Certificate must be returned with Merchandise.