Smartline Personal Mortgage Advisers, Cleveland

Karen Le Comte prides herself on the highly personalised mortgage advisory service she and the Smartline Cleveland team provide to their many clients.

“I have built our business and the service we provide with a focus on creating ‘clients for life’,” Karen said. “I not only form strong friendships with many of our clients, but we become their long-term trusted advisers, assisting them with their changing financial needs at various times in their lives.

“I made the move from banking into mortgage broking as a result of my desire to provide clients with a professional, tailored and customer-focused service that adds real value for them.

“My ‘client for life’ philosophy is reflected in the service I provide, which is based on a commitment to ongoing communication with my clients, not only throughout the loan process, but well beyond settlement.”

Karen’s knowledge, passion and client focus has seen her become one of the most highly respected and recognised mortgage brokers in Australia, with a string of Smartline, industry and business awards.

In addition to more than 135 years of combined banking and broking experience, the Smartline Cleveland team is able to meet the needs of clients by working closely with a strong network of local and respected business partners who provide valuable expertise in the areas of real estate, financial planning, property law, building/developing and personal insurance.

Clients have the added convenience of being able to access the team’s expertise and ‘can do’ attitude at their Cleveland office.

More than 90 per cent of Smartline Cleveland’s business comes as a result of referral from clients or business partners and their customers give them a customer service rating of 9.7 out of 10.

All the members of the team are actively involved in the local community and the business is a strong supporter of charities such as The Kids’ Cancer Project.

“We’re all extremely grateful for the opportunity to be part of a tight-knit community and work with a large group of great clients to assist them and their families to achieve financial security,” Karen said.

If you would like to make an appointment to see Karen, please phone her office on 07 3821 2539 and her friendly staff with be more than happy to help!