On Point Nails

On Point Nails- by Sarah Francis, is a boutique professional home nail studio at Lesmurdie in the Perth Hills.
The premise is fully registered; business name, Shire approvals for hygiene, Skin Penetration and planning. Sarah is also a qualified Cert 2 Nail Technician.

The Gel Polish and nail lacquer that is used in the salon is exclusively OPI, and Sarah has over 200 colours to choose from!

On Point Nails' Policies and Info for Clients
*Saturdays available for special occasion bookings.
* Mobile bookings available for gel polish hands and toes or On Point Express hands or toes for bridal parties or groups of 3 people or more.

New Clients:
Welcome! I'm so excited that you have chosen me to pamper you! Please note the below information before attending your first appointment with me:
• A booking fee of $20 is required to secure your first appointment. If you attend the appointment, then the $20 will be taken off your service total. Once the funds have been received, your booking will be confirmed.
• if you don't attend or cancel the appointment within 48 hours I reserve the right to make the booking fee non-refundable to cover the cost of being unable to fill your appointment.
• I will message/call/text you the day before your appointment to confirm and to give you my address.
• I ask that you arrive on time but no more than 5 mins prior to the appointment time as I may have another client, getting a quick bite to eat or even be naked :P
• If you arrived more than 10 minutes late I may need to reschedule your appointment or modify the service to fit the time allowed.
• Please park on the verge in front of the house or in the driveway if you prefer.
• I accept cash only on the first appointment before you leave, but I may be able to arrange electronic funds transfer with you after a few appointments if this is more convenient.
• If you are bringing a friend or your child, please ask me in advance as the salon is within my home and the salon is not large.

Revisiting Clients:
Thank you again for being so loyal and wonderful! Just some ongoing reminders for when you make your appointments.
• I'll message/call/text you the day of, or the day before your appointment to confirm that you'll be there. Just fire back a quick yes, no or hell yeah for acknowledgment.
• if you don't attend or cancel your appointment within 48 hours, I reserve the right to ask for a $20 cancellation fee to cover the cost of being unable to fill your appointment on short notice.
• I ask that you arrive on time but no more than 5 mins prior to the appointment time as I may have another client, getting a quick bite to eat or even be naked :P
• If you arrived more than 10 minutes late I may need to reschedule your appointment or modify the service to fit the time allowed.
• Please park on the verge in front of the house or in the driveway if you prefer.
• If you are bringing a friend or your child, please ask me in advance as the salon is within my home and the salon is not large.
• Please pay for your service before you leave the salon as I don't allow any IOU's.
• Payment options are cash or electronic funds transfer.

Refund/Repair Policy:
• if you are unhappy with the service provided, please notify me within 24hours of leaving your appointment. We can discuss a way to rectify the issue.
• If you experience service breakdown within 72 hours please contact me as soon as the problem occurs. I will assess the issue and repair where possible.
• Breakages or issues after 72 hours are unable to be fixed free of charge as they are likely to be a result of rough handling or accidental damage. I can however arrange for a time to repair the nail for a fee dependant on the amount of damage and nail art on each damaged nail.
• Please click on the link to see your rights as a consumer and my obligations as a service provider. https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Other Housekeeping:
• Please contact me in the case of heavy lifting of acrylic/hard gel nail(s) between appointments and I'll arrange to refill and repair them earlier than scheduled. If you leave these nails for a longer period of time there is risk of water and bacteria becoming trapped and infections occurring as a result. Some infections are purely superficial and others will mean that you will need doctors clearance for me to continue service on that nail.
• Upon assessment of your hands and/or toes at your appointment, if I am concerned that there is a reason not to treat you (fungal infection, bacterial infection, open sores etc) I reserve the right to ask you to obtain doctors clearance before making another appointment.
• To ensure I can fit you into your preferred appointment spot, please book in advance.
• If you are sick with a cold, flu or virus please reschedule your appointment.
• People that don't show up to an appointment with no notification will not be able to be rebooked again.

Thank you so much for taking the time to read my policies and I look forward to pampering you and making your hands and feet look gorgeous.

Sarah Francis (On Point Nails owner/operator)