Katherine shoppers stop

Consumer Guide of Shoppers Stop
Shoppers Stop would like you to understand the BUY NOW PAY LATER
Services we offer by providing you with information to assist you in deciding whether or not to use this service. The purpose of this guide is to give you right to make an informed decision

This is an important document and provides you with the following information
Description of Buy Now & Pay Later

This agreement is for the purchase of goods, it is not a regulated credit contract, Payment in full to be completed in 62 days of purchase. Seek contract for details of payments. Failure to pay is a breach of contract and we reserve the right to enforce the contract on its terms. The customer may pay for the goods in any manner as agreed to by Shoppers Stop. Shoppers Stop accepts a number of payment methods including direct debit by payroll, direct debit by the customers nominated financial institution or if the customer is receiving Centrelink Benefits, a Centrepay deduction. Irrespective of the deduction the customer must agree to pay for the goods in 8 weekly deductions or 4 fortnightly deductions. Shoppers Stop will not proceed with the sale unless a suitable payment arrangement is in place.

How would be assess your financial Capacity,
We will assess your ability to repay based on the information you provide us, you must be truthful in your replies. We will seek information such as your income statement and we have to rely on you to give us information about your income and expenses.


How do we make profit?
Shoppers stop makes its profit by selling of clothes and household goods; we do not charge any interest or fees, with our Buy Now Pay Later, Our prices in store are equal or the same as retail prices. (Prices for goods may vary between retail shops in Darwin and surrounding areas)


Any potential conflict of interest we may have
Shoppers Stop Directors/ Employee’s do not engage in any activities where we have direct or indirect interest, such as receiving fees or commissions or by providing your details to other companies or organizations.

How can you check your balance?
Checking your balance is as easy by visiting or ringing any of our stores during business hours.




Our internal and external complaints procedures

If you have any concerns or grievance in concern to the items you purchased from Shoppers Stop or your dealing with us, we encourage you to communicate with us as soon as the issue arises, alternatively
Shoppers Stop is a member of the Credit and Investments Ombudsman (CIO) which is an external dispute resolution organization approved by the Corporate Regulator, The Australian Securities and Investment Commission, In the event you are dissatisfied with the resolution offered by Shoppers Stop in response to any concern or grievance, you may ask the CIO to review your issue. We will cooperate with CIO in this process and adhere to its determination, if any. CIO can be contacted be calling 1800 138 422 or through their website www.cio.org.au and your correspondence can be sent to

Credit and Investments Ombudsman
PO Box A252
South Sydney
NSW 1235


What can we do if you are in financial hardship?

We encourage our customers to talk to us about how their change in circumstances is impacting their financial position – we might be able to offer them assistance. We commit ourselves to provide the right support for customers, which may include deferring their repayments, extending their payment term and decreasing their payment amount per fortnight. Please contact us either in store or via phone or email informing us of your situation as soon as possible so that Shoppers Stop can make arrangements beneficial to you.



Your Privacy?

Shoppers Stop will not disclose your personal information at any time, to access or update your personal information, or for more information on our privacy obligations, ask to speak to our privacy contact officer.