FuturePeople

The digital economy has seen the rise of the customer, which has forced many companies into a period of transformation. Companies have had to challenge business models and fundamentally change the way they engage with their people and customers. The focus is now on delivering consistently great customer experiences and creating loyal and strong brand advocates that do the selling for you.

The answer? Extraordinary engagement.

In 2002, FuturePeople CEO and Founder, Linda Simonsen, recognised that the frontline staff played a key role in the services sector, contributing significantly to an organisation’s customer engagement levels, and overall business performance.

Since then, FuturePeople has evolved to become a trusted engagement specialist. We’re driving deeper employee and customer engagement through a people‑centric approach. Our world-class methodology is Heartonomics™ – leading with the heart to deliver commercial success. We’ve identified Emotional Intelligence (EI) as the secret weapon to get ahead. Developing your people in a way that keeps them motivated, engaged and inspired for longer helping to deliver greater customer service, resulting in more satisfied customers.