Clermont Aged Care Facility

PHILOSOPHY

Our basic Philosophy is as follows:-
•To provide the highest standard of care and security to our patients within a framework of mutual co-operation with our Staff, Allied health professionals, Voluntary workers and the Statutory Bodies regulating the facility.
•To maintain and uphold the dignity of the individual who warrants our highest respect.
•To give Nursing Home care with compassion, love, encouragement and with consideration for the privacy and comfort of our residents, treating each one as an individual.
•To maintain a high level of ethical responsibility in rendering service to our residents and to conduct the affairs of the facility with honesty and integrity.
•To share our knowledge of the industry, including technology, management and education wherever possible in promoting quality care and service and providing same effectivity, efficiently and courteously.

OBJECTIVES

The objectives of Clermont reflect the fact that we are part of the general community.

FOR OUR RESIDENTS
•Given the available Health care resources to provide for each resident accommodation, Nursing Care and General Care which:- ◦Meets his/her needs as an individual
◦Is appropriate to his/her clinical condition
◦Maintains his/her maximum level of independence and well-being

•To receive courteous, friendly and caring service at all times.
•To create a happy, cheerful atmosphere.

FOR OUR STAFF
•To create and maintain a harmonious relationship with all other staff co-operating with them and visiting health care professionals in giving quality care to our residents.
•To provide the best possible working conditions.
•To provide the opportunity to develop skills and expertise and to advance in status as a professional within the health care field.
•To provide training in on-going educational programs relevant to the industry and in personal development.
•To be treated as an individual and not just a number.
•To never ask you to do more than we promise our residents, an honest job, courtesy, professionalism and caring service.
•To encourage involvement of relatives and staff in all activities.

FOR OUR FACILITY
•To co-operate with all other staff in developing the facility to our residents’ and our mutual benefit.
•To do a good days work for a good days pay.
•To become familiar with our residents, our routines, our rules, our job, our procedures and our facility where applicable.

FOR OUR RESIDENTS FAMILIES AND VISITORS
•To provide support and assistance in maintaining a sense of family unity.

To create and maintain a harmonious relationship with residents relatives in ensuring a high standard of co-operation including co-operation with other members of the health care industry, for example, community services, physiotherapists, podiatrists, visiting medical officers, pastoral services and other allied health care professionals