Blue Moon Jewellery

SHIPPING & DELIVERY


Orders are processed during business hours Monday to Friday. Our average handling time before we despatch your parcel is 1-2 business days. For customers who choose to pay via Bank Transfer, please note processing will not start until your funds have successfully cleared into our account.

CAN I EXPEDITE MY ORDER PROCESSING?

Sorry, we are unable to put your order to the front of the queue.

DELIVERY LOCATIONS

Blue Moon delivers to anywhere in Australia , including business, military and PO Box addresses.

CAN I PICKUP MY ORDER?

As an online only business with no retail store-front, pickup is not available.

ADDRESS ERRORS

If a parcel is returned due to insufficient or incorrect postal address information provided during checkout, it will be the responsibility of the customer to cover the additional postage charges for re-delivery.

REGULAR SHIPPING

Once despatched, your order will take approx. 5 - 7 business days.


EASY RETURNS

We happily accept unworn products within 14 days from date of delivery on qualifying orders for a full refund, exchange or store credit.

Sale Products - All items purchased on sale are FINAL.

RETURNS PROCESS

1: Contact us with the details of your return (change of mind, size issue or fault).
2: We will advise you if the return is approved.
3: Return product(s) to us.
4: We will assess your returned product(s) within 10 business days (usually much quicker) and if found acceptable, will refund, exchange or provide store credit as previously agreed with you in step 2.




100% SECURE ORDERING