AGL Energy

SOCIAL COMMUNITY HOUSE RULES

We’re here to help, and want our community members to feel that their opinions and values are respected! So we have some simple ‘house rules’ to be followed on our social channels.

Keep private information in the private space - we want you to stay safe online. So for any query regarding account details, please send us a private/direct message or chat with us securely online 24/7.

Respect the community - we encourage debate and engaging discussion between our community members. But the moment it gets personal or language is offensive, we’ll step in.

When we’re likely to step in - we try to leave all content and posts as they were published. We love hearing from our audience and customers, and don’t want to change what you have to say! However, in an effort to foster a friendly and appropriate community environment, we will moderate:

- Offensive, abusive, misleading, deceptive or otherwise inappropriate posts - this includes copyrighted material.
- Off topic or duplicate (multi-posting) / spam content.
- Links to external or unauthorised pages that are deemed inappropriate.
- Any publicly posted sensitive information, in an effort to protect privacy (i.e. removing confidential personal details posted publicly)

If our ‘house rules’ have been broken, we will make the person posting the content aware of this and they will be warned once. If the behaviour continues, a ban from our community will be put in place. For highly offensive content and where deemed necessary, we reserve the right to issue an instant ban.

Don’t worry - we value all feedback (the good and the not-so-good!) As long as your comment doesn’t breach our house rules, it will be posted as is!

You can find the full spiel here: aglener.gy/socialhsrls. Enough from us, let's get talking!