Trendy Thread

FAQ
Welcome to Trendy Thread, We offer FREE shipping on ALL orders globally, no minimum purchase.

Have a questions?? Take a look at some of the questions most customers have to ask us below.



1. Is my payment secure on your site?

Paypal is one of the leading online payment systems to date, If anything goes wrong you are insured under PayPal guidelines.



2. Why are you so cheap?

We source items in bulk from overseas suppliers, then ship them from an overseas location on demand, directly to you. This cuts costs as we don't have to pay expensive customs fees on one large bulk delivery, instead it is lots of little ones. We're not paying ridiculous Australia rental prices to hold items in, so can pass those savings on to you.



3. I ordered a week ago, my delivery hasn't arrived?

All items are processed as soon as payment is received, Then shipped within 2-3 days upon purchasing, Please be aware that there can be delays due to Backfill items and also delays in Transit, We will update you with a tracking number as soon as we receive it, Shipment can take between 10-30 days depending on delays.



4. What payment methods are used?

All payments are processed through PayPal, You can use your Bank card to pay also on (PayPal)



5. I ordered the wrong colour/size/style can I change it?

Sure. Let us know as soon as possible in a note on your purchase and we can change it right away if it has yet to shipped. After it has shipped, there is nothing we can do.



6. My item is damaged/faulty can I get a refund?

Sure thing, simply send the item back to us and we'll replace or refund it for you.



7. I done the incorrect measurements. Can I get a refund?

We have sizing charts on each item so you can carefully and accurately pick your right size, We cannot offer a refund if you make the mistake, Sorry.



8. Do you ship worldwide?

YES. We ship globally,Australia, Europe, Africa, America, Asia & Oceania etc.



9. I ordered M but my item says XL? (substitute other sizes)

Based on information from our suppliers and using comparisons to Western products, we sell our sizes based upon their US size scheme, however some items will still bear size labels from their originating country.



10. I made a large order but not all the items have arrived yet?

We ship items out in small groups so that you don't get stung at customs, and also as to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive!



11. I ordered the wrong colour/size/style can I change it?

Sure. Let us know as soon as possible in a note on your purchase and we can change it right away if it has yet to shipped. After it has shipped, there is nothing we can do.



12. Why is my payment not being accepted?


A very small percentage of cards are not compatible with PayPal's technology, so you will need to check out using a Guest account at the checkout or select an alternative form of payment.


Happy shopping at Trendy Thread, And we look forward do doing business with you