Rolling Stock Model Railways - Western Australia

Our Mission

Rolling Stock Model Railways is an online store selling railway and modelling products. Our mission is:

To build the best place for consumers to buy online.

We will do this by building a high quality store that is convenient, easy-to-use, has a huge selection and excellent service, with world beating prices.

We know you have many choices of where to shop, both locally and internationally. We hope you will choose us because we provide the best overall experience for you. It is our goal to build a high quality online store so that more people choose us and by doing so help to build a place where they are proud to shop online.

Some key reasons to choose Rolling Stock Model Railways are:

Local Purchasing Means Local Warranty

Whilst many products are indeed cheaper to buy overseas, there is always the chance of additional “hidden” postage fees, customs charges and GST for purchases over AU$1,000. There is also the problem if your purchase is damaged or faulty, the high costs associated with returning the item and the delays. Furthermore, will the overseas company accept returns and will they honour your warranty? You must bear these issues in mind when purchasing overseas. With Rolling Stock Model Railways you have an Australian warranty from an Australian owned and operated company. Simply email our support section, obtain a returns authority number, complete the returns form that was shipped with your item (these are shipped with each and every item) and mail back to us for repair, replacement, refund or exchange.

Wide Selection

We have one of the most comprehensive catalogues of model railway supplies, modelling tools and accessories anywhere in the world. We know that our customers want to have a full range of items from around the world and so we can source products from America, UK Japan, Australia and New Zealand.

Local Dollar Pricing

When buying from us, there is no need to juggle currency conversion, foreign credit card fees or GST customs charges. Prices are stated simply and in our local currency.

Australia Shipping Rates

Standard shipping is free on many products sent anywhere within Australia. We use Australia Post Standard & Express Services and ship daily.

Choice of Payment Methods

We offer a wide range of choices to pay for your order. You don't need to have a credit card to enjoy the convenience of shopping online. We accept cheque, bank transfer and money orders in addition to PayPal & Paymate for use with credit cards.

FAQ

Can I pick up my order?

All orders placed through us are for delivery only. We don't operate a physical retail store and we are unable to accept customer pick-ups from our warehouse.

Will items with different shipping times be sent separately?

Yes, we ship items as soon as they arrive into our warehouse. For example, if your order contains one book which arrives in 6-11 days and another which arrives in 3-5 weeks, there will be two separate shipments. Separate shipments are made at no extra cost to you.

What is Rolling Stock Model Railways phone number?

We do not provide a customer service phone number. We have found that the best way to keep our prices as low as possible for you, our valued customer, is to answer queries by email. Our customer service staff are well trained and experienced in answering any sort of query you may have by email. Just because we don't have a phone number doesn't mean that real people don't work here!