East Doncaster Medical Group

Fees

We are a private practice and our fees are based on those recommended by the AMA. A $4.00 discount applies when you pay on the day. We accept all major credit cards and have EFTPOS available. Availability of immediate medicare rebate into bank account. Patients on Full Aged Pensions are bulkbilled and children and Healthcare Card holders are offered a significant discount.

If you are experiencing financial difficulties please speak to your doctor or our Practice Manager. We understand the importance of continued care by your family doctor, and consideration will be given to your circumstances.
New Patients

You can view our Practice Info Brochure for more information about us.

Please download this New Patient Form and bring with you for your first visit.
Repeat Prescriptions / Referrals

A small fee is charged for the provision of repeat prescriptions. It is important for patients to be reviewed regularly. Repeat prescriptions will only be provided when the patient has been seen by a doctor, for that particular problem, in the last three months. If you have not been seen in the last three months then an appointment is necessary.
For all Authority Prescriptions (requiring Government approval) an appointment with a doctor is necessary.
Please note: It is illegal to back date a referral and it will not be done.
Appointment Times

A standard appointment is a generous 15 minutes. If you require extra time for a full medical check-up or if you have a number of problems to discuss or forms to fill out, please advise our receptionists, and extra time will be allocated for your appointment. You are encouraged to request your preferred doctor and every effort will be made to facilitate this. However, it is advisable to have a second doctor so that when your preferred doctor is on leave you are comfortable seeing someone else.
Telephone Calls

In many cases, enquiries can be dealt with by one of our practice nurses. Telephone calls to doctors are not encouraged. However, if a patient needs to speak to a doctor a message can be left with the receptionist, the doctor will return the call at the end of his/her session. All urgent calls are put through to the practice sister for triage.
Test Results

It is the patients responsibility to telephone the practice for test results. If your results are anything other than normal, or if you require additional information you will be asked to schedule an appointment to discuss these results with your Doctor.

Please note: Our receptionists are not medically qualified to provide any information other than what has been instructed by your doctor.
Recall System

Our practice is committed to preventative care. Your doctor will seek your permission to be included in our reminder system. A reminder notice may be sent to you from time to time offering you preventative health services appropriate to your care.
Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Your Rights

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the Practice Manager. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. If you wish to take a complaint further the Health Services Commissioner can be contacted on 8601 5200